Returns & Refunds

We want you to be satisfied with your purchase. If you are not fully satisfied, we’re here to help.

1. Returns

• Items may be returned within 7 days of purchase.
• Products must be unused, in original condition, and in original packaging.
• Proof of purchase (receipt or invoice) is required.

The following items are NOT eligible for return:

• Clearance or sale items
• Items damaged due to misuse or negligence

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 working days.
• Refunds will be issued using the original method of payment or as store credit, as requested by the customer on successful returns.

3. Exchanges

• We only replace items if they are defective or damaged, and meet criteria for warranty / guarantee.
• Exchanges are subject to stock availability.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of receipt.
• Please provide clear photos and proof of purchase for faster resolution.

5. Delivery & Shipping Costs

• Delivery or shipping costs are non-refundable, unless the return is due to our error.
• Customers are responsible for return delivery costs unless otherwise agreed.

6. Cancellations

• Orders may be cancelled before dispatch for a full refund.
• Orders already dispatched cannot be cancelled and must follow the return process.

7. Contact Us

For returns or refund queries, please contact us at:

Phone/WhatsApp: +267 71283980
Email: sales1@jumbowarehouse.co.bw
Store Location: Jumbo warehouse, Plot 11272 Tshekedi Rd, Industrial Site, Selebi Phikwe